BUSINESS SERVICES
Looking to grow your business?
Our Business Architecture and Transformation specialists work with you to turn early-stage ideas into scalable, deliverable solutions. We help you define the why, what and how of change by developing robust business cases, business capability models and target operating designs that align strategy with delivery. Through a fully managed, end-to-end service, we support organisations to solve complex challenges, enable transformation and unlock sustainable growth—ensuring change is investable, deliverable and sustainable.
Business case development
We provide end-to-end HM Treasury compliant business case development, supporting Strategic Outline Cases (SOC), Outline Business Cases (OBC) and Full Business Cases (FBC). Our approach addresses all five cases—Strategic, Economic, Commercial, Financial and Management ensuring value for money, affordability and deliverability are clearly evidenced. Our services include options appraisal, cost–benefit analysis, risk and sensitivity analysis, benefits realisation planning and governance design to support confident decision-making and approvals.
Target Operating Model (TOM) design
We design and implement Target Operating Models that translate strategic intent into practical, sustainable ways of working. This includes defining future-state capabilities, service and operating models, organisational structures, processes, technology enablement, performance measures and governance, supported by clear transition and implementation roadmaps. We transform current operating models to ensure structures, roles, processes, systems and governance work together effectively. This enables organisations to deliver strategy at scale while remaining adaptable to future change.
Data analytics and interpretation
We provide data analytics and insight services to underpin strategy, investment and transformation decisions. We help organisations collect, analyse and interpret quantitative and qualitative data to inform business cases, operating model design and performance management. Our services include baseline analysis, demand and cost modelling, benefits quantification, performance metrics and insight dashboards—turning complex data into clear, actionable intelligence that supports both strategic decisions and delivery assurance.
Product and service design
We support the development and refinement of products and services by defining value propositions, customer journeys, pricing models and market positioning—ensuring offerings are commercially viable, user-centred and architecturally aligned.
Programme management and change enablement
We provide PMO and programme management services that embed strong governance, assurance and control. Aligned to the Management Case, our PMO approach integrates planning, benefits tracking, risk and dependency management, financial control and performance reporting—ensuring transparent, effective delivery. We design business continuity and resilience frameworks that protect critical capabilities and services, enabling organisations to respond to disruption while maintaining operational performance and strategic focus. We support the planning and delivery of complex transformation programmes, managing risks, dependencies and organisational impacts. Our approach embeds new capabilities and ways of working, ensuring change is adopted and delivers measurable outcomes.
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