OVAC GroupSep 27, 20222 minInformal leadership in the workplaceAn informal leader, as the title suggests, is a position of leadership that you acquire via your influence over colleagues at work. Having t
OVAC GroupSep 20, 20222 minStrategies to deal with difficult customers effectivelyWhen dealing with customers, especially difficult customers, having exceptional customer service abilities is crucial. As the saying goes, t
OVAC GroupSep 13, 20222 minProblem solving in the workplaceIssues are sure to arise at work from time to time, and how they are addressed will determine whether the organization grows or stagnates. P
OVAC GroupSep 6, 20222 minCreating an engaging workplaceThe capacity to engage people is one of the key elements of effective business management. Employees get more motivated as they grow more in